June 1, 2016

Managed IT Services

Your job is building your business – we can help.

Today’s small-medium businesses are looking into more productive ways to address their growing IT needs, and many are looking into “managed services,” “managed IT” or “managed network services.” What is it—and do you need it?

Managed Network Services can be generally defined as outsourcing the day-to-day management responsibilities for improving operations and cutting expenses. When it comes to technology every business needs to have the latest services at their disposal, and by outsourcing the continual monitoring and day-to-day administrative duties of your IT infrastructure can be more cost effective. Basic services often start with a monitoring service which notifies you of problems, but you resolve them on your own.

You don’t have a dedicated IT professional on staff – Many small- to-medium-sized businesses have IT needs that will quickly overwhelm the time and skills of the unlucky staff member who isn’t an IT professional—but just happens to be the tech-savviest person around.


Your IT professional is swamped with everyday tasks – Even a single seasoned professional can be overrun with work that keeps piling up, and the biggest culprit is the everyday management and monitoring tasks that get delayed and shunted to the side when a bigger or higher priority issue comes up.

Bringing in outside contractors to fix “emergency” problems – If you currently work with an IT company, take a look at your “it broke and they fixed it” history with them. Is your server going down repeatedly because no one detected one of its hard drives was going bad? With ANC, we can identify a problem before it becomes one to your network.


Managed Network Services are an attractive option for many organizations. It’s a decision that should be an integral part of your overall business strategy, involving senior executives and key IT staff.

Contact Us

If you would like to learn more about the many different ways in which we can connect your business, contact Advanced Network Connections today at 508-297-2632 – or email us at – snewall@advancednetworkconnections.com

Discover the Advanced Network Connections Difference


Advanced Network Connections & Unified Networking Solutions –

Our dedicated team of IT professionals have combined their expertise to provide comprehensive support and apply best practices learned from years of experience and collaboration. We take on day-to-day accountability for managing the solutions we engineer and implement, taking the burden off your internal IT staff so they can focus on core projects.

FACT – Small to Medium size businesses do not always have the luxury of having a full-time IT department that can take care of all the IT technologies that run your business every day with the ANC Service Plans programs you can have a cost-effective solution that supports all your IT needs.

The ANC team is always on call, ready to troubleshoot and resolve critical system issues quickly and efficiently from our New England-based Command Center. Our techs typically respond faster than internal staff, with no after-hours disruption. We serve hundreds of client organizations, managing thousands of devices throughout New England and the world. We also offers full support in special situations, including disaster response/mitigation.

In a nutshell, Managed Services is a planned, proactive model of support, and not a chaotic, reactive break-fix approach.

Managed Services from ANC includes

  • HaaS (Hardware as a Service)
  • Help Desk
  • Hosted Servers
  • IaaS (Infastructure as a Service)
  • Mobile Device Management
  • Managed Print Services
  • Internet Provider Solutions
  • Managed Systems
  • Online Backup

Here are 3 major differences:

Range of Services:

In a traditional, reactive, approach most often than not, small business services rely on a computer savvy guy whose services are too expensive and they only call when they need him. The result limits the knowledge and experience level and diversity of the tech support and not always bringing about the right results.

A proactive Managed Services approach affords smaller businesses can now have full access to a staffed IT department, with computer engineers that have various lines of expertise and meaningful cumulative experience to tackle any tech support challenge, from setting up and monitoring the network, to planned maintenance and vendor management. Medium sized businesses are also partnering and working closely with multiple IT vendors, staying up-to-date to the latest IT features and functionality.

Proactive Service Model:

The Managed Service support approach is proactive rather than reactive.

In a traditional reactive approach many businesses setup their network, bring it to a functional (sometimes good enough) condition and then leave it be until a crisis occurs. Companies that choose this path typically disregard their IT technology until a major issue impacts their mission-critical business operations. So, when something breaks, they call someone to fix it.

A Proactive Managed Services model is about continuously and consistently performing the services to keep computer network systems operations at their best performance. Schedule, routine maintenance, timely patches, regular updates and system work are performed to keep the network and business operations running smoothly. Systems are monitored and issues are indicated, reported, and addressed most of the time prior to a major critical event. Some services may be performed remotely, and when needed, techs are dispatched to resolve the issues before the business operations are affected.


In the traditional, reactive approach, the IT vendor makes their money when you are in trouble, charging an hourly, sometimes emergency rate to work on the problem.

Traditional IT vendors lose money when your computer network works, and make money when something breaks and needs fixing.

A proactive Managed Service model is 180 degree opposite. It is different because it is based on a performance guarantee, and Managed Services Provider charges you a flat fee for their continuous service.

MSPs lose money when something in your computer network breaks and needs fixing, and make money when everything works as it should be.

Managed Services are about preventing the problems rather than reacting to crisis.

To learn more about our Managed Services and the various solutions available, call 508-297-2632 or email snewall@advancednetworkconnections.com to find out more.

Discover the Advanced Network Connections difference.