June 1, 2016

Managed IT Services

Your IT infrastructure is constantly evolving – from traditional on-premises to new, hybrid environments including virtualized and cloud. You need a flexible partner experienced in delivering expert managed services that will transform your IT infrastructure and enable you to keep pace with changing business demands while reducing overall costs.  To meet the growing demands of today’s businesses, we’ve partnered with a leader in Managed IT Services.

Advanced Network Connections & Unified Networking Solutions –

Our dedicated team of IT professionals have combined their expertise to provide comprehensive support and apply best practices learned from years of experience and collaboration. We take on day-to-day accountability for managing the solutions we engineer and implement, taking the burden off your internal IT staff so they can focus on core projects.

FACT – Small to Medium size businesses do not always have the luxury of having a full-time IT department that can take care of all the IT technologies that run your business every day – with the ANC Service Plans programs you can have a cost-effective solution that supports all your IT needs.

The ANC & Unified team is always on call, ready to troubleshoot and resolve critical system issues quickly and efficiently from our New England-based Command Center. Our techs typically respond faster than internal staff, with no after-hours disruption. We serve hundreds of client organizations, managing thousands of devices throughout New England and the world. We also offers full support in special situations, including disaster response/mitigation.

In a nutshell, Managed Services is a planned, proactive model of support, and not a chaotic, reactive break-fix approach.

Managed Services from ANC includes –

  • HaaS – (Hardware as a Service)
  • Help Desk
  • Hosted Servers
  • IaaS – (Infastructure as a Service)
  • Mobile Device Management
  • Managed Print Services
  • Internet Provider Solutions
  • Managed Systems
  • Online Backup

Here are 3 major differences:

Range of Services:

In a traditional reactive approach most often than not, small business services rely on a “computer savvy guy” whose services are too expensive and they only call when they need him. The result limits the knowledge and experience level and diversity of the tech support and not always bringing about the right results.

proactive Managed Services approach affords smaller businesses can now have full access to a staffed IT department, with computer engineers that have various lines of expertise and meaningful cumulative experience to tackle any tech support challenge, from setting up and monitoring the network, to planned maintenance and vendor management. Medium sized businesses are also partnering and working closely with multiple IT vendors, staying up-to-date to the latest IT features and functionality.

Proactive Service Model:

The Managed Service support approach is proactive rather than reactive.

In a traditional reactive approach many businesses setup their network, bring it to a functional (sometimes “good enough”) condition and then leave it be… until a crisis occurs. Companies that choose this path typically disregard their IT technology until  a major issue impacts their  mission-critical business operations. So, when something breaks, they call someone to fix it.

Proactive Managed Services model is about continuously and consistently performing the services to keep computer network systems operations at their best performance. Schedule, routine maintenance, timely patches, regular updates and system work are performed to keep the network – and business operations – running smoothly. Systems are monitored and issues are indicated, reported, and addressed most of the time prior to a major critical event.  Some services may be performed remotely, and when needed, techs are dispatched to resolve the issues before the business operations are affected.

Cost-Effectiveness:

In the traditional reactive approach, the IT vendor makes their money when you are in trouble, charging an hourly, sometimes emergency rate to work on the problem.

Traditional IT vendors lose money when your computer network works, and make money when something breaks and needs fixing.

proactive Managed Service model is 180° degree opposite. It is different because it is based on a performance guarantee, and Managed Services Provider charges you a flat fee for their continuous service.

MSPs lose money when something in your computer network breaks and needs fixing, and make money when everything works as it should be.

Managed Services are about preventing the problems rather than reacting to crisis.

To learn more about our Managed Services and the various solutions available, call – 508-297-2632 or email snewall@advancednetworkconnections.com to find out more.

Discover the Advanced Network Connections difference.